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Data Protection

Xsport Privacy Policy – Bangladesh's Strongest Commitment to Data Protection

Your personal information is completely safe with Xsport. This page explains in plain English what data we collect, why we collect it, and how it is kept secure. We believe transparency is the best policy.

Last Updated: January 1, 2026
Summary
Your data is never sold
SSL 256-bit encryption always active
Your data is not shared for third-party advertising
Right to Delete Your Data at Any Time
GDPR & International Standards Compliance
Independent security audits conducted annually
Internationally licensed
SSL 256-bit Secured
GDPR Compliant
Your data is never sold
24-Hour Monitoring

Our Core Data Protection Principles

How Xsport Protects Your Privacy

End-to-End Encryption
Every transaction and message you make is encrypted with 256-bit SSL technology — the same level of security used by banks.
TLS 1.3 Protocol
Data sales prohibited
Xsport never sells or rents your personal data to third parties. Your information belongs to you alone.
Zero data sales
Secure Servers
All data is stored in ISO 27001-certified data centers, with 24/7 monitoring and automated backups running continuously.
ISO 27001 Certified
Minimal data collection
We only collect information that is strictly necessary to provide our services. We never ask for data we don't need.
Data Minimization
Regular Security Audits
Independent external audits are conducted annually. Any vulnerabilities identified are resolved immediately.
Annual Penetration Testing
Consent-based use
Your explicit consent is obtained before any data is used. You may withdraw your consent at any time.
GDPR Compliant
Contents
1
Introduction & Scope of Policy
Who this policy applies to and why
Read This First

Welcome to Xsport's Privacy Policy. This document explains what information Xsport collects, how it is used, and how your data is kept secure.

This policy applies to all Xsport services — the website, mobile app, and any associated platforms. By using Xsport, you are agreeing to this Privacy Policy.

In Plain Terms

The essence of this policy is simple: your information is used solely to provide you with a better experience. There are no hidden agendas. You can ask at any time what data we hold about you.

  • This policy has been prepared in compliance with Bangladesh and international data protection laws.
  • You will be notified by email or in-app notification if any significant changes are made.
  • For any questions, feel free to reach us anytime at support@xsport.biz.
2
What Information Is Collected
Personal, transactional & device information
Data Collection

Xsport only collects the information necessary to provide its services — nothing more. The list below outlines what data is collected and when.

Data type Example Reason for Collection
Identity information Name, date of birth, NID number Account Verification & KYC
Contact information Mobile number, email, address Support & Notifications
Financial Information Payment methods, transaction history Payment Processing
Usage Information Betting history, favourite games Service Improvement & Personalisation
Device Information IP address, browser, OS Security & Fraud Prevention
Cookie Data Session data, preference settings Improving User Experience

Automatically collected data

When you use Xsport, certain information is collected automatically — such as log files, cookies, and browser data. This is used primarily to improve site performance and ensure security.

3
How your data is used
Purpose of use and legal basis
Purpose of Use

Xsport uses your data for the purposes listed below. Each use has a clear legal basis.

Primary Use

  • Service delivery: Account management, bet processing, and payment settlement.
  • Identity verification: KYC process to prevent fraud and money laundering.
  • Customer Support: Responding to your complaints and queries.
  • Service improvement: To improve user experience and enhance the platform.
  • Security: Detecting and preventing suspicious activity.
  • Legal Obligations: Meeting regulatory authority requirements.
Never Done
  • Selling your information to advertising companies.
  • Sending marketing emails without your consent.
  • Using your data for political or religious purposes.
4
Data Sharing & Third Parties
Who Your Information May Be Shared With and When
Sharing policy

Xsport never sells your data. Limited information may be shared with trusted partners solely to deliver our services, and those partners are contractually required to uphold the same strict privacy standards as Xsport.

Circumstances Under Which Information May Be Shared

  • Payment Processors: To complete payments via Mobile Pay, Nagad, Rocket, or bank transfer.
  • KYC provider: With licensed agencies for identity verification.
  • Legal obligations: Under a valid order from a court or government authority.
  • Business transfer: To a new owner in the event of an acquisition, who will be bound by this policy.
Third-Party Security Assurance

Every third party that works with Xsport is contractually bound to comply with GDPR and international data protection standards. Their security practices are reviewed on a regular basis.

5
Cookie Policy & Tracking
What Are Cookies and How to Manage Them
Cookies

Cookies are small files stored in your browser. Xsport uses cookies to improve site functionality and remember your preferences.

Cookie TypesPurposeDuration
Essential Login session, security token Cleared at end of session
Analytics Page visits, understanding usage patterns 1 year
Preferences Language, theme, and preference settings 6 months

How to Disable Cookies

You can disable or clear cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain parts of the site.

6
Data retention period
How Long Your Data Is Retained and What Happens After
Retention Period

Xsport retains your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period to meet legal obligations.

  • Account Information: For the lifetime of the account and up to 5 years after closure.
  • Financial transactions: Anti-money laundering regulations require retention of up to 7 years.
  • Support Contact: Up to 2 years after the issue is resolved.
  • Cookies & Session Data: Typically 30 days to 1 year.
  • Banned account information: Retained long-term to prevent future re-registration.
What Happens After the Retention Period?

Once the retention period expires, your data is permanently and automatically deleted from our servers — with no trace left in any backup.

7
Security Measures & Technology
How Xsport Protects Your Data
Security

Xsport uses the highest industry-standard security technology. Multiple layers of protection are in place to keep your data safe.

  • SSL/TLS Encryption: All data transfers are 256-bit encrypted.
  • Firewall: Multi-layered firewalls keep our servers secure.
  • DDoS Protection: The platform is protected against cyberattacks.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Real-Time Monitoring: Suspicious activity is detected in real time.
  • Data backup: Automated daily backups, stored on separate servers.
8
Your Privacy Rights
What You Can Do
Your Rights

You have full control over your information on Xsport. The rights below can be exercised at any time.

9
Protecting Children's Privacy
Collection of Minors' Data Is Prohibited
Child protection

Xsport strictly does not collect information from or provide services to anyone under the age of 18. Xsport's services are intended exclusively for adults.

Age is verified at the time of registration. If it is found that a minor has opened an account using false information, that account will be immediately closed and all collected data will be permanently deleted.

For parents

If you believe your child has created an account on Xsport, please contact us at support@xsport.biz. Appropriate action will be taken within 24 hours.

10
Contact & Complaints Process
How to Contact Us About Privacy
Contact

For any privacy-related questions, requests, or complaints, please reach out using the contact methods below. Xsport's Data Protection Officer will respond to your message promptly.

  • Email: support@xsport.biz (Privacy Matters)
  • Live Chat: Available 24/7 at the bottom right of the site
  • Response Time: Typically within 48 hours; 24 hours for urgent matters

Requests to delete or correct your data will be processed within 30 business days of identity verification.

Your Right to Privacy

Your rights recognized under GDPR and international law

Right to Know
You can request to know what personal information Xsport holds about you. Full details will be provided within 30 days of your request.
Right to rectification
If any of your information is incorrect, you can request a correction. Changes can also be made directly from your profile settings.
Right to Erasure
After closing your account, you may request deletion of your data. Some information may be retained where required by legal obligations.
Right to Restrict Processing
You may request that the use of your data be restricted to specific purposes, particularly while an objection is under review.
Right to Portability
You may request a download of your data in a machine-readable format, provided as JSON or CSV.
Right to Object
You can object to your data being used for marketing or any other purpose. Your objection will take effect immediately.

Your Own Account Enhance your security

Make full use of Xsport's security features

1
Strong password
Use a password of at least 12 characters combining uppercase letters, lowercase letters, numbers, and special characters.
2
Two-factor authentication
Keep 2FA enabled. Even if your password is compromised, no one can log in without your mobile OTP.
3
Change Your Password Regularly
Change your password every 3 months. Do not reuse the same password on other sites.
4
Login Notifications
Enable login notifications from your profile settings. You'll be alerted instantly whenever your account is accessed from an unrecognized device.

Frequently Asked Questions

Placing cricket bets on Xsport is straightforward. Log in and navigate to the "Betting" or "Match Odds" section from the top menu. There you'll find a list of ongoing and upcoming cricket matches. Click on any match to open the available betting markets — Match Winner, Toss, Top Run Scorer, Over/Under, and more. Click the odds for the selection you want and it will be added to the Bet Slip on the right. Enter your stake in the Bet Slip and the potential payout will be calculated automatically. Click "Place Bet" and, provided your account has sufficient balance, your bet will be confirmed. Once confirmed, bets cannot be cancelled, so always double-check your selections before placing.

Setting up Two-Factor Authentication (2FA) is straightforward and makes a real difference to your account security. After logging in, click the profile icon in the top right corner, then go to "Security Settings". There you will find the "Two-Factor Authentication" option. Once enabled, a verification code will be sent to your registered mobile number the first time. Enter the code and 2FA will be activated. From that point on, every time you log in from a new device, you will need to enter both your password and the OTP sent to your mobile. This matters because even if your password is somehow compromised, no one can log in without your phone — your account and your funds stay fully protected.

Bet with confidence – your data is secure!

Your privacy and security at Xsport are our top priority. Join today and enjoy betting on a world-class, secure platform.

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SSL Secured
Your data is never sold
GDPR Compliant
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